What happens if I don't receive my utility bill?

Bills are mailed by the last day of each month so you should receive it within the first week of the following month. If you don’t receive your bill, please call the Utility Billing Department at 281-291-5600 to inquire about balance due, payments received, etc. * Remember, not receiving your bill does not exempt your account from a penalty, service fees or disconnection.

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1. What happens if I don't receive my utility bill?
2. I pay my bill through my bank’s check-writing service. Why does it take so long to reach the City?