Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Billing
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Billing
Bills are mailed by the last day of each month, so you should receive them within the first week of the following month. If you don’t receive your bill, please call the Utility Billing Department at (281) 291-5600 to inquire about balance due, payments received, etc.
Remember, not receiving your bill does not exempt your account from a penalty, service fees, or disconnection.
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Billing
When you instruct your bank to pay your utility bill, it may take your bank one week or longer to complete the process and mail the check. If the check doesn't reach the City by the 15th of the month, you can proceed with assessing your account. To ensure your payments are credited promptly, the City offers an automatic debit program that electronically transfers funds from your account to ours each month based on your bill amount. You will never again need to worry about whether your payment has been received. You will still receive a monthly bill, so you know in advance the amount being charged to your account, but the bill will state that it is being paid by draft.