Customer Service and Utility Billing
The City of Seabrook Utility Billing/Customer Service Department is committed to providing superior service in an efficient and timely manner, providing accurate billing, collecting payments, and meeting customers’ needs for information and service for water, sewer, solid waste, and Community House.
Complete the application, provide a copy of a valid driver’s license/ID card, property lease agreement, proof of ownership, and pay the required deposit amount. New service can be connected on the same day if the application and deposit are received in our office before 3:30 p.m. Monday through Friday.
Transfer of Service
Customers wishing to transfer their service from one location to another in Seabrook need to complete and sign a request for transfer form and return it to our office. Please note that in certain circumstances, an additional deposit may be required.
Termination of Service
Customers wishing to terminate their water service with the City of Seabrook will need to complete and sign a request for termination of service form and return it to our office.
In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872.
H.B. 872 applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.
Effective immediately, an MOU may not disclose customer information (including the customer’s address) under the Public Information Act (PIA) unless the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system.
H.B. 872 essentially reverses the prior law’s requirements. Before H.B. 872, utility customers had to fill out a form to request their information remain confidential. Failure to do so made the customer’s information public. Now, a customer’s information is protected unless the customer opts to make it public.
MOU customers may elect to make their information public by submitting a letter or email requesting disclosure of their personal information in response to Public Information Act requests.
To elect disclosure of your personal information in your customer account record please complete and sign the Request for Disclosure of Information.
Applications and Forms for all services are below:
- Residential Service Application (pdf)
- Commercial Service Application (pdf)
- Request for Transfer of Service (pdf)
- E-Bill Enrollment Form (pdf)
- Termination of Service Form (pdf)
- Commercial Garbage Application (pdf)
- Request for Disclosure of Information Form
Water meters are read on the 15th of each month. Bills are mailed on the last working day of each month and payment is due by the 15th of the following month. Any payment received after the 15th will be assessed a 10% late fee on the unpaid balance. If you do not receive your bill, please call customer service for the amount due. Failure to receive your bill does not exempt your account from penalty, service fees, or disconnection. The penalty Date is the 16th of the month and Disconnect Date is after the 25th of the month.
The City of Seabrook offers several payment options:
- In person at City Hall
- Night Drop, located in the City Hall parking lot exit
- Automatic Bank Draft
- Bill Pay - This option allows customers to set up paying their bill online through their bank websites. If you choose this option, remember we do not receive the payment automatically. The bank processes a check to be mailed to us which can take up to 10 business days or more for this payment to reach our office, even though it was already deducted from your bank account.
All bills are considered delinquent if they are not paid by the 15th. All payments for delinquent bills must be received in our office by 5:00 PM on the day before the disconnect date to avoid service charges and interruption of service.
Bills not paid by 5:00 PM the day before the disconnect date will assess a $25.00 service charge and will be subject to cut-off. If payment cannot be made by 5:00 PM the day before the disconnect date, please call customer service before the disconnect date at 281-291-5734 or 281-291-5713 to make arrangements.
Customers wishing to go paperless will receive an email every billing cycle. The regular billing cycle is generated on the last business day of the month. Regardless of e-bill notifications, your water bill is due by the 15th of each month. Please fill out the e-Bill Enrollment Form and return it to our office.
Automatic Bank Draft
Please fill out the Bank Draft Authorization Form to have your water bill automatically drafted on the 15th of each month from your checking account.
The city may grant an adjustment of your water bill due to a water leak, which is offered as a courtesy by the city. Please continue to read the Water Leak Adjust Policy and turn in an Application for Adjustment within 30 days of being billed by the city.
Pool Fill Adjustment
If you have a pool, you may qualify for a Pool Fill Adjustment on sewer only. This is a courtesy adjustment one time per calendar year by the City. Please fill out the Pool Fill Adjustment Form and return it to our office to see if you qualify.
Senior Discount Program
If you are 65 or older, you may qualify for a reduced trash rate. This rate applies to primary residence only. Please fill out the Senior Trash Form and return it to the Utility Billing office.